SHIPPING AND DELIVERY

All of our orders are shipped from Sydney, Australia and are shipped within one or two business days from the day you placed your order.

SHIPPING WITHIN AUSTRALIA 

*Please note that these are estimated timeframes provided by courier companies. Delays could occur that are beyond our control. 

INTERNATIONAL DUTIES AND TAXES

As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.

These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

MY ORDER IS DELAYED

We're sorry about that! The delivery times provided are approximate and we cannot be responsible for orders which arrive outside of our provided timeframe estimation. Common causes of delay are examination at customs and processing delays at large shipping hubs. We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email info@selfthelabel.com.au

DISCLAIMER

By placing an order with SELF. THE LABEL, you are responsible for any original shipping charges, all applicable custom and duty import fees, and the cost of return shipping, should you wish to send your order back.

We work hard to get you your order ASAP, which is why all orders made are final and unable to be changed. Our dispatch team is seriously fast so please take care in completing your address on your order as we can't always change this. If you require a change to your order details, please email info@selfthelabel.com.au immediately. SELF. THE LABEL is not responsible for an incorrect address being provided and any associated shipping costs fore the error will be incurred by the customer. SELF. THE LABEL is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer.